What gets measured, gets better
Patient Connect asks every discharged patient about their stay on WhatsApp, routes concerns to the right department and gives leadership a live view of patient experience.
- 48–56%
- Response rate
- 4.3+ / 5
- Satisfaction index
- Real time
- Operational insight
“The night nurses on Ward 4 were amazing. They checked on my mother every hour.”
Example dashboard with illustrative data
Most hospitals are sitting on untapped patient insight
Your patients have important things to say about their care. The opportunity is to hear them consistently, at scale, and in time to act.
Week-on-week response rates at hospitals running Patient Connect. That is a reliable, representative picture of patient experience instead of a handful of replies.
Higher response rates
Move from 2–5% with traditional surveys to 48–56% week on week.
Early issue resolution
Negative feedback goes straight to the right department, so staff follow up before it becomes a public complaint.
Operational clarity
See trends by ward, department, doctor and service area in one live dashboard.
Reputation growth
Satisfied patients are invited to share publicly. Sensitive feedback is handled privately.
Five steps. Fully automated. Always on.
After setup, your staff don't lift a finger. Tap a step to see what happens.
| Patient | Thandi M. |
|---|---|
| Ward | Ward 4 · Surgical |
| Doctor | Dr Pillay |
| Discharged | Today, 11:20 |
Your hospitalBusiness accountYour hospitalBusiness accountSatisfaction index, last 8 weeks · example data
Measured impact at real hospitals
Results from hospitals running Patient Connect. Hospital names are withheld.
- 20×
- more patient feedback collected than with traditional surveys
- <24 hrs
- average time to resolve a flagged patient complaint
- 92%
- of responding patients rated their experience positively at one hospital
Your hospital at a glance, in real time
Built for hospital managers, patient experience teams and executives who need to act on what patients say.
Ward and department performance
See which areas are excelling and which need attention, by ward, department or service area.
Doctor-level feedback
Understand how individual doctors are experienced by patients, for targeted coaching and recognition.
Trend tracking
See whether satisfaction is improving or declining week on week.
Categorised feedback
Responses are grouped into Nursing & Care, Medical Treatment, Admin, Facilities, and Food & Hospitality.
Patient voices
Free-text responses give management unfiltered insight into what patients actually experienced.
Complaint pipeline
Every complaint is tracked from receipt to resolution, with clear accountability at every step.
One platform for patient and stakeholder communication
Doctor and stakeholder communication
Keep referring doctors and internal stakeholders updated through one managed WhatsApp channel.
Appointment reminders
Automated reminders with confirm and reschedule buttons reduce missed appointments.
Internal service routing
Maintenance and service requests reach the right team with an owner and a due time.
Built for sensitive patient information
Patient data is protected to international standards your IT and compliance teams will recognise.
- SOC 2Compliant
- ISO 27001Compliant
- GDPRCompliant
- HIPAAAvailable on request
This is not just feedback. It's operational insight driven by your patients.
Book a 30-minute demo and see how your hospital could look on the dashboard, using real data from hospitals already running Patient Connect.
- High response rates of 48–56%
- A reliable patient satisfaction index
- Real-time operational dashboards
- Structured complaint management
- Proven reputation improvement