About AdaptCRM

Software set up around how you actually work

AdaptCRM is built and supported by Adaptablist, a Pretoria-based team that helps service businesses communicate better, automate the admin and grow.

40+
companies supported by Adaptablist
3
focus industries: healthcare, salons & clinics, lodges & accommodation
Pretoria
home of the Adaptablist team
Why we built it

Good service was getting lost in the gaps

Working with service businesses, we kept seeing the same thing. The people were great at what they did. But customer conversations were spread across personal phones, inboxes and spreadsheets. Follow-ups depended on someone remembering. Feedback arrived too late to act on.

There was no shortage of software that could help. The problem was that most of it was sold as a login and a manual, and teams were left to figure it out between appointments.

So we took a different approach. AdaptCRM brings WhatsApp, customer data, automation and bookings into one platform, and we configure it around each client's real operation. We map the customer journey, build it with you, train your team and stay involved after go-live.

How we work

What you can expect from us

Focus

We concentrate on three industries so we understand your day, your customers and your language before the first meeting.

Configured, not just sold

We set up the platform around your journeys and switch on only what you need.

Automate the process, keep it personal

We automate the repetitive admin so your people have more time for the human side of service.

We stay involved

After go-live we review your results with you and keep improving messages, timing and workflows.

Implementation

From first call to go-live

Every implementation follows the same four steps, shaped around your business.

  1. Map your customer journeyWe look at how enquiries, bookings, visits and feedback flow through your business today.
  2. Configure and connectWe set up your WhatsApp Business number, templates, calendars, pipelines and automations.
  3. Train your team and go liveYour staff learn the shared inbox and workflows on their real day-to-day work.
  4. Review and improveWe use your reporting to tune messages, timing and workflows as you grow.
DB
Founder

Dee-Jay Black

Dee-Jay founded Adaptablist after a career in enterprise software consulting at Sage Africa and enterprise business development at PaySpace (now part of Deel). Adaptablist has since supported more than 40 companies with revenue growth, business development and digital initiatives. AdaptCRM grew out of that work, built to solve the communication and admin problems Dee-Jay saw service businesses face every day.

Let's look at how your business runs today

Book a demo and we'll show you AdaptCRM set up for your industry and your customer journey.

Book a demo
  • Adaptablist (Pty) Ltd
  • Pretoria, South Africa